Terms & Conditions

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1. About Us

Dietitian Sheetal is a professional dietary counseling practice operated by Sheetal Mudgal, a qualified clinical dietitian based in Pune, Maharashtra, India. Our services include online and in-person nutrition consultations, personalized diet programs, corporate nutrition workshops and webinars, and the sale of health supplement products.

2. Acceptance of Terms

By using our website or services, you confirm that:

  • You are at least 18 years of age, or are accessing the service under parental or guardian supervision
  • You have read, understood, and agreed to these Terms
  • The information you provide to us is accurate and complete to the best of your knowledge
  • You will use our services only for lawful purposes and in accordance with these Terms

3. Services Offered

3.1 Online Consultation (Video / Chat)

We offer one-on-one dietary consultations via video call (Zoom, Google Meet) or messaging platforms. Consultations are provided by Dietitian Sheetal or authorized team members. All consultations are for general wellness and dietary guidance purposes and do not constitute medical diagnosis or treatment.

3.2 Diet Plans & Nutrition Programs

We offer paid subscription-based or one-time diet programs customized to your health goals. Program fees, duration, and deliverables are as described at the time of enrollment. Programs are non-transferable and specific to the individual client.

3.3 Corporate Nutrition Programs

We provide nutrition awareness workshops, webinars, and group sessions for corporate organizations. Corporate engagements are governed by a separate service agreement to be signed by both parties prior to commencement.

3.4 E-Commerce (Product Sales)

We sell health supplement products including Amla Care, Vegan Protein, and Whey Isolate through our website. Product descriptions, ingredients, and usage instructions are provided on the product pages. It is the buyer’s responsibility to review these before purchase.

4. Important Medical Disclaimer

The dietary advice, nutrition plans, and content provided by Dietitian Sheetal are for informational and wellness support purposes only. They do not constitute medical advice, diagnosis, or treatment. Always consult a qualified medical doctor for medical conditions. Do not disregard professional medical advice or delay seeking it because of information received from our services.

Dietitian Sheetal is not liable for any adverse health outcomes that result from failure to disclose relevant medical history, non-compliance with the recommended diet plan, or use of our services in conjunction with undisclosed medications or treatments.

5. Booking & Appointments

  • Appointments must be booked in advance through our website, WhatsApp, or email
  • Please arrive (or log in) on time for your scheduled consultation. Late arrivals may result in a shortened session at the same fee
  • Rescheduling requests must be made at least 24 hours before the scheduled appointment
  • No-shows without prior notice will be treated as a completed session and the full fee will be applicable
  • We reserve the right to reschedule an appointment in case of unforeseen circumstances on our end, with adequate prior notice to you

3.1 Online Consultation (Video / Chat)

We offer one-on-one dietary consultations via video call (Zoom, Google Meet) or messaging platforms. Consultations are provided by Dietitian Sheetal or authorized team members. All consultations are for general wellness and dietary guidance purposes and do not constitute medical diagnosis or treatment.

3.2 Diet Plans & Nutrition Programs

We offer paid subscription-based or one-time diet programs customized to your health goals. Program fees, duration, and deliverables are as described at the time of enrollment. Programs are non-transferable and specific to the individual client.

3.3 Corporate Nutrition Programs

We provide nutrition awareness workshops, webinars, and group sessions for corporate organizations. Corporate engagements are governed by a separate service agreement to be signed by both parties prior to commencement.

3.4 E-Commerce (Product Sales)

We sell health supplement products including Amla Care, Vegan Protein, and Whey Isolate through our website. Product descriptions, ingredients, and usage instructions are provided on the product pages. It is the buyer’s responsibility to review these before purchase.

6. Fees, Payment & Cancellation Policy

6.1 Consultation & Program Fees

All fees are displayed in Indian Rupees (INR) and are inclusive of applicable taxes unless stated otherwise. Fees are subject to change without prior notice; however, confirmed bookings will be honored at the agreed price.

6.2 Payment

Payment must be made in full prior to the commencement of any consultation, program, or product dispatch. We accept payments via UPI, net banking, credit/debit cards, and other methods available on our platform.

6.3 Cancellation & Refund Policy

  • Cancellation 48+ hours before appointment: Full refund or reschedule at no charge
  • Cancellation 24–48 hours before appointment: 50% refund or one-time Cancellation less than 24 hours / No-show: No refund applicable
  • Diet Programs (multi-session): Refund applicable on unused sessions only, subject to a processing fee of ₹500
  • Corporate Programs: Governed by the individual service agreement

Refunds, where applicable, will be processed within 7–10 business days to the original payment method.

7. Product Orders & Delivery

7.1 Order Confirmation

Orders are confirmed upon receipt of full payment. You will receive an order confirmation via email or WhatsApp.

7.2 Delivery

We currently ship within India only. Estimated delivery time is 5–7 business days from order confirmation, subject to the courier partner’s schedule. Dietitian Sheetal is not responsible for delays caused by courier partners or force majeure events.

7.3 Returns & Product Refunds

  • Damaged / Wrong Product: Report within 48 hours of delivery with photo evidence. We will arrange a replacement or full refund
  • Opened / Used Products: Cannot be returned for hygiene and safety reasons
  • Change of Mind: We do not accept returns for change of mind on health supplement products

To initiate a return or complaint, contact us at: dietitiansheetal@gmail.com  |  WhatsApp: +91 72764 15838

7.4 Product Disclaimer

Our health supplement products are dietary supplements and are not intended to diagnose, treat, cure, or prevent any disease. Results may vary. Consult your physician before use if you are pregnant, nursing, or have a pre-existing medical condition.

8. Client Responsibilities

To ensure the best possible outcomes, you agree to:

  • Provide accurate and complete health, medical, and dietary information at all times
  • Disclose all medications, supplements, and treatments currently in use
  • Inform us immediately of any adverse reactions or significant changes in your health condition
  • Follow the recommended diet plan as closely as possible and communicate honestly about compliance during follow-ups
  • Not share your personalized diet plan with others, as it is designed specifically for your health profile

9. Intellectual Property

All content on our website and in our programs — including diet plans, articles, graphics, videos, and program materials — is the intellectual property of Dietitian Sheetal and is protected under applicable Indian copyright law.

You may not reproduce, distribute, resell, or publicly share any of our content without prior written permission. Diet plans and program materials shared with you are for your personal use only.

10. Confidentiality

All health information and personal data shared with us during consultations is strictly confidential. We maintain clinical confidentiality in accordance with ethical dietary practice standards and applicable Indian data protection law.

We may use anonymized, aggregated, and non-identifiable data for research, service improvement, or educational purposes without identifying you individually.

11. Limitation of Liability

To the fullest extent permitted by law:

  • Dietitian Sheetal shall not be liable for any indirect, incidental, or consequential damages arising from the use of our services or products
  • Our total liability to you for any claim arising from our services shall not exceed the amount paid by you for the specific service or product in question
  • We are not responsible for outcomes resulting from non-disclosure of medical information, non-compliance with the diet plan, or misuse of our products

Our services are a complement to, not a replacement for, professional medical treatment. We are not liable for any health outcomes where our dietary guidance was used in lieu of appropriate medical care.

12. Termination of Services

We reserve the right to terminate or suspend access to our services, with or without notice, in the following circumstances:

  • Violation of these Terms and Conditions
  • Provision of false, misleading, or incomplete health information
  • Abusive, threatening, or inappropriate behavior toward our team
  • Non-payment of fees

In the event of termination due to client misconduct, no refund will be applicable for unused sessions or programs.

13. Online Conduct & Communication

When communicating with us via email, WhatsApp, or any other platform, you agree to:

  • Maintain a respectful and professional tone
  • Not share unsolicited commercial messages or spam
  • Not attempt to use our platforms for any unlawful purpose

We reserve the right to block or restrict communication from any party that violates these guidelines.

14. Third-Party Links & Platforms

Our website may contain links to third-party websites or we may use third-party platforms (e.g., Zoom, payment gateways) to deliver our services. We are not responsible for the privacy practices, content, or reliability of any third-party service. Use of such platforms is subject to their own terms and privacy policies.

15. Governing Law & Dispute Resolution

These Terms are governed by the laws of India. Any disputes arising out of or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts in Pune, Maharashtra, India.

We encourage resolution of disputes amicably in the first instance. Please contact our Grievance Officer at dietitiansheetal@gmail.com  |  WhatsApp: +91 72764 15838 before initiating any legal proceedings.

16. Amendments to Terms

We reserve the right to update or modify these Terms at any time. Updated Terms will be posted on our website with a revised effective date. Continued use of our services after any modification constitutes your acceptance of the updated Terms.

17. Contact Us

For any questions or concerns regarding these Terms & Conditions:

Dietitian Sheetal (Sheetal Mudgal)

Email / WhatsApp: dietitiansheetal@gmail.com  |  WhatsApp: +91 72764 15838

Website: www.dietitiansheetal.com

Pune, Maharashtra, India

 

By using our services, purchasing our products, or booking a consultation, you acknowledge that you have read, understood, and agree to be bound by these Terms & Conditions.