Privacy Policy

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1. Who We Are

Business Name: Dietitian Sheetal (operated by Sheetal Mudgal)

Website: www.dietitiansheetal.com

Contact: dietitiansheetal@gmail.com | WhatsApp: +91 72764 15838

Registered Location: Pune, Maharashtra, India

We are a professional dietary counseling practice providing online and in-person nutrition consultation, personalized diet plans, corporate nutrition programs, and health supplement products.

2. Information We Collect

2.1 Information You Provide Directly

Personal Identification: Full name, age, gender, date of birth
Contact Details: Email address, phone number, WhatsApp number, city/state
Health & Medical Information: Current health conditions, medical history, medications, allergies, lab reports, and dietary preferences shared during consultation
Payment Information: Transaction details for program or product purchases (we do not store full card details)
Corporate Program Details: Company name, employee count, event requirements
Communications: Messages, queries, or feedback sent via email, WhatsApp, or contact forms

2.2 Information Collected Automatically

Usage Data: Browser type, IP address, pages visited, time spent on site
Cookies: Session cookies and analytics cookies to improve user experience (see Section 8)

2.3 Information from Third Parties

We may receive limited information from payment gateways (e.g., Razorpay, PayU) and video consultation platforms (e.g., Zoom, Google Meet) as part of service delivery.

3. How We Use Your Information

We use the information collected for the following purposes:

Service Delivery: To provide personalized diet plans, online consultations, corporate programs, and product orders
Health Records: To maintain accurate clinical records and monitor your health progress over time
Communications: To send appointment confirmations, follow-up reminders, diet plan updates, and responses to your queries
Payments: To process transactions for paid programs and product purchases
Product Delivery: To ship physical products (Amla Care, Vegan Protein, Whey Isolate) to your provided address
Marketing (Opt-in Only): To send newsletters, health tips, or promotional offers — only if you have explicitly consented
Service Improvement: To analyze website usage and improve our content and services
Legal Compliance: To fulfill obligations under applicable Indian laws

4. Legal Basis for Processing (Information Technology Act, 2000)

We collect and process your personal data under the following legal bases as applicable under the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011:

Consent: You have given explicit consent for collection of sensitive personal data including health information
Contractual Necessity: Processing is required to deliver the services you have purchased or enrolled in
Legitimate Interests: For service improvement, fraud prevention, and security
Legal Obligation: To comply with applicable Indian laws and regulatory requirements

Your health and medical information is classified as Sensitive Personal Data or Information (SPDI) under Indian law and is handled with the highest standard of care and security.

5. Data Sharing & Disclosure

We do not sell, rent, or trade your personal information. We may share your data only in the following limited circumstances:

Service Partners: With video consultation platforms, payment gateways, and delivery/logistics partners strictly for service fulfillment
Legal Requirements: If required by law, court order, or government authority under applicable Indian legislation
Business Transfers: In the event of a business merger or acquisition, your data may be transferred to the successor entity, with prior notice to you

All third-party service providers are required to maintain the confidentiality and security of your information.

6. Data Retention

Health & Consultation Records: Retained for a minimum of 3 years from the date of last consultation, in line with standard clinical practice guidelines
Transaction Records: Retained for 7 years as required under Indian financial and tax regulations
Marketing Data: Retained until you unsubscribe or withdraw consent
General Account Data: Retained for the duration of your active relationship with us, plus 1 year thereafter

After the applicable retention period, your data is securely deleted or anonymized.

7. Your Rights

Under applicable Indian law and our commitment to your privacy, you have the right to:

Access: Request a copy of the personal data we hold about you
Correction: Request correction of inaccurate or incomplete information
Withdrawal of Consent: Withdraw consent for marketing communications at any time
Deletion: Request deletion of your data, subject to our legal retention obligations
Grievance Redressal: Raise a complaint with our Grievance Officer (see Section 11)

To exercise any of these rights, contact us at: dietitiansheetal@gmail.com | WhatsApp: +91 72764 15838

8. Cookies Policy

Our website uses the following types of cookies:

Essential Cookies: Required for the website to function properly (e.g., session management)
Analytics Cookies: Help us understand how visitors interact with our site (e.g., Google Analytics)
Marketing Cookies: Used only if you opt in to receive personalized communications

You may disable cookies through your browser settings. Disabling essential cookies may affect website functionality.

9. Data Security

We implement reasonable technical and organizational security measures to protect your personal data, including:

Encryption: Sensitive data transmitted via SSL/TLS encrypted connections
Access Controls: Restricted access to health records on a need-to-know basis
Secure Storage: Data stored on secured servers Third-Party Security: Payment processing handled by PCI-DSS compliant payment gateways

While we take all reasonable precautions, no method of transmission over the internet is 100% secure. In the event of a data breach that affects your rights, we will notify you as required by applicable law.

10. Children’s Privacy

Our services are not directed at children under 18 years of age without parental or guardian involvement. For pediatric nutrition consultations, a parent or guardian must provide consent and personal information on behalf of the child. We do not knowingly collect personal data from minors without such consent.

11. Grievance Officer

In accordance with the Information Technology Act, 2000 and Rules thereunder, the details of our Grievance Officer are:

Name: Sheetal Mudgal

Designation: Proprietor, Dietitian Sheetal

Email: dietitiansheetal@gmail.com | WhatsApp: +91 72764 15838

Response Time: We will acknowledge your grievance within 24 hours and resolve it within 30 days of receipt.

12. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. The updated version will be posted on our website with a revised effective date. We encourage you to review this policy periodically. Continued use of our services after any changes constitutes your acceptance of the updated policy.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us:

Dietitian Sheetal (Sheetal Mudgal)

Email: dietitiansheetal@gmail.com | WhatsApp: +91 72764 15838

Website: www.dietitiansheetal.com

Pune, Maharashtra, India

Ready to Start Your Health Journey?

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I am an enthusiastic dietitian with 21+ yrs. of experience in providing dietary counseling for weight loss, weight gain, lifestyle diseases (obesity, high cholesterol, diabetes, and kidney & thyroid disorder), skin diseases and hair loss to patients of various age groups. I am also a kid’s dietitian, sports nutritionist and diet planner for post-operative care, hepatic diseases & women’s health.